Spa Receptionist

Job description

Company Description

Grand Mercure Khao Lak Bangsak provides a haven of elegance and comfort.
Discover welcoming hospitality as you take advantage of all this Thai-style contemporary beachfront hotel has going for it. From the secluded bays across Andaman sea views or down; right close access within minutes by boat ride away! Delight in our personalized service and knowledgeable staff as we ensure your stay at Grand Mercure Khao Lak Bangsak.

Indulge in luxury in one of the 195 stylish modern rooms or suites. Gaze out at the Khao Lak resort from your room’s private balcony or wander through the gardens to our facilities. Feel the tranquillity from the uniquely-designed canal meandering through Grand Mercure Khao Lak Bangsak, a nod to Thailand’s riverside villages.

Job Description

The Spa Receptionist is responsible for providing outstanding customer service, managing spa bookings, handling administrative duties, and maintaining a clean and inviting reception area. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

·  High school diploma or equivalent; additional education in hospitality or a related field is a plus.
·  Previous experience in a spa, hotel, or customer service role is preferred.
·  Excellent communication and interpersonal skills.
·  Proficiency in using booking systems and office software (e.g., Microsoft Office).
·  Strong organizational skills and attention to detail.
·  Ability to multitask and work in a fast-paced environment.
·  Professional appearance and demeanor.
·  Ability to handle cash and manage transactions accurately.

Additional Information

·  Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
·  Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
·  Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
·  Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
·  Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
·  Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
·  High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
·  Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
·  Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.