Responsible for the hotel after the departure of all day managers
Ensure security for all guests and their property
To have a full working knowledge of all areas of the hotel
Ensure that guests receive a warm and hospitable greetings and farewell Handle customer complaints at night and assist with F & B complaints when necessary
Maximise revenue by upselling and following yield recommendations
Ensure all night audit functions are carried out smoothly and efficiently.
Ensure all Front of House public areas are cleaned, creating a professional impression to customers and employees.
Be aware of all hotel cash & credit procedures, ensure all till readings balance & are paid in.
Control guests’ credit limits, deduction and refunds, bedroom reconciliation, banking and all other night control requirements Complete Night Audit procedures
Prepare an activity and incident reports every night and prepares a hand-over the next shift team
Prepare the reservations for early morning check-in rooms
Lead the department and create a team environment, which promotes good morale and ensures a high level of commitment and pride in the hotel.
Carry out any other duties as and when required
You will be reporting to the Night Manager
At least 2 years’ experience in the hotel industry
Fluent in English, both written and spoken (and a 2nd language would be a plus)
Excellent communication, presentation and interpersonal skills - A strong team player.
Strong interpersonal and problem solving abilities and the ability to lead by example
Experience in the following systems desirable: Opera, ResaWeb, Hotelink
Access to Accor Hotels UK discounts & benefits.
Automatic enrolment into a workplace pension scheme.
Access to exclusive high street & lifestyle offers for you and family.
Career opportunities within the UK, Europe & Internationally.
Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization.