Sales & Reservations Coordinator

Job description

Sales & Reservations Coordinator
You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update teams on your various projects.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  
  What you will be doing:
• Organize and implement administrative systems & procedures, and perform necessary support duties
• Serve as a principal source of information for the team
• Prepare and maintain your department’s records and reports
• Work with daily, weekly and monthly checklists
• Greet clients attending an in person meeting
• Coordinate details of rooms blocks associated with weddings
• Manage shared reservations inbox to respond to enquiries over email
• Book and enter room reservation requests in the PMS or Central Reservations System
• Detailing of reservations to include ETA's, guest preferences, soliciting ALL enrollment, upselling and creating 'surprise and delight' moments
• Maintain guest profile data
• Assist Sales and Events team by monitoring all lead sources and distribute leads to appropriate managers
• Prepare reports as required
• Coordinate Charitable Donations Program
  
  Your experience and skills include:
• Excellent interpersonal and communication skills
• Ability to prioritize work in an environment with multiple interests
• Ability to handle complex and confidential information with discretion
• Competency using a variety of computer software applications including Excel and Word
• Knowledge of Opera is an asset
• College degree or diploma in Hotel/Resort management is an asset
  
  Your team and working environment:
• A group of professionals focused on the guest experience - start to finish
• A well coordinated team environment
  
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  
  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

   

   

  Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS