Royal Service Agent
PHILIPPINES IT development
Job description
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Responsibilities:
- Handle all guest requests promptly and efficiently specially wake up calls.
- Log guests concerns, issues in Royal Service System and ensures proper follow up is done by the concerned departments.
- Communicate internal and external guest requests via “Royal Service” software
- Maintain and monitor the “Royal Service” software system
- Ensure all requests logged in “Royal Service” software are followed up according to the hotel’s standards
Qualifications:
- University/College degree in a related discipline preferred. A hospitality diploma an asset
- Prior experience in customer service an asset
- Oral and written fluency in English, knowledge of a third language an asset.
- Strong interpersonal skills, active listening and english communication skills
Internal Description
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Responsibilities:
- Handle all guest requests promptly and efficiently specially wake up calls.
- Log guests concerns, issues in Royal Service System and ensures proper follow up is done by the concerned departments.
- Communicate internal and external guest requests via “Royal Service” software
- Maintain and monitor the “Royal Service” software system
- Ensure all requests logged in “Royal Service” software are followed up according to the hotel’s standards
Qualifications:
- University/College degree in a related discipline preferred. A hospitality diploma an asset
- Prior experience in customer service an asset
- Oral and written fluency in English, knowledge of a third language an asset.
- Strong interpersonal skills, active listening and english communication skills