Offers “Accor”

Expires soon Accor

Rooms Sales Administrator

  • Devon, United Kingdom
  • Sales

Job description

Key tasks

Overview of duties
 Responsible for all reservations over the phone, by fax or internet, e-mail and handles all associated operations
 Increases and optimises room sales in line with the brand and hotel's sales policy
 In this role you ensure guests receive a warm welcome and assistance as requested in line with Service Extraordinaire standards:

Main Responsibilities

Professional techniques / Production
 Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team,
 Transforms a request for information into a potential reservation as soon as there is an opportunity,
 Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer,
 Counters any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior,
 Handles reservations by applying the various step-by-step processes defined by the brand,
 Enters reservation details precisely and correctly,
 Ensures that information is passed on to the people concerned,
 Confirms the reservation; takes care over written communications ,

Management/ Human Resources
 Communicates and cooperates with the other hotel departments,
 Helps optimise occupancy and average room rates,
 Respects and applies the hotel and brand's pricing policies,
 Implements the Revenue Management policy,
 Leave and Breath Service Attitude,
 Mange Itineraries training,
 Develops employees' motivation and team spirit by creating a good working atmosphere,
 Is involved in recruitment,
 Integrates and trains employees, providing support for skills development,
 Ensures that employees are well presented (uniforms, personal hygiene etc),
Helps employees improve their skills and provides support

Commercial / Sales
 Provides answers that are adapted to customers' needs, taking the accommodation possibilities into account,
 Rapidly identifies the new customer and modifies the sales pitch accordingly
 Informs customers about the services on offer at the hotel and encourages use
 Is familiar with the local area around the hotel, including the competition
 Contributes to synergy within the marketplace by promoting the inter-hotel coordination policy
 Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR
 Ensures the brand and/or Group's loyalty programme is promoted to guests
 Motivates and drives the team to attain the department's quantities targets

Hygiene / Personal safety / Environment
 Ensures that the workplace remains clean and tidy,
 Knows and ensures application of the hotel's security regulations (in case of fire etc),
 Ensures the safety of people and property in the hotel ,
 Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc),

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

Education / Professional experience

 Vocational diploma or degree in hospitality - food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills,
 Computer literate (Windows environment) Opera, TarsWeb,
 Fluent in English,

Skills / Qualities

 Positive,
 Guest oriented and service minded,
 Sales acumen,
 Good listening and communication skills,
 Self confidence,
 Excellent presentation,
 Ability to work under pressure,
 Responsiveness,
 A natural team leader,

·  Excel
·  Word
·  TARS
·  Opéra

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