Reservations Sales Coordinator Title

Job description

Job Description

The Reservations Sales Coordinator will be responsible for both groups and individual reservations made over the phone, e-mail or internet, and handles all associated operations. They contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.

Some of the main responsibilities will include:

•      Perform general office duties, including answering the phones, handling incoming correspondence from costumers in a timely and professional manner

•      Responsible for the quality of the rooms sales

•      Manage Hotel inventory in relation to group reservations and monitor potential wash of business

•      Ensure that all reservations are 100% accurate

•      Co-ordinate and control the flow of documents and information between hotel and guests

•      Promote and maintain customer loyalty

•      Clear oral/written communication

•      Exemplary time management and organizational skills

•      Problem solving abilities

•      Previous experience in Reservations

•      Good knowledge of Fols System

Bike to work Scheme

Training and development opportunities

Company Pension

Tasty meals on duty

Wellness programmes

Free hotel stays across UK & Discounted rates in Accor worldwide

And the list goes on; discounts with Europcar, Emirates, Merlin entertainment etc.