Reservations and Royal Services Agent

Job description

Company Description

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Job Description

Position Summary:

 

The Reservations and Royal Services Agent will play a crucial role in delivering exceptional guest experiences at Raffles and Fairmont Doha. This position requires a highly organized, customer-oriented individual with excellent communication skills and a strong ability to multitask. The successful candidate will handle reservations, guest inquiries, and provide personalized services to ensure the highest level of satisfaction.

 

Key Responsibilities:

· 
Reservations Management:

·  Process and manage hotel room reservations efficiently and accurately.
·  Ensure all reservation details are correctly entered into the system.
·  Respond to guest inquiries regarding room availability, rates, and amenities.
·  Upsell hotel services and amenities to maximize revenue.
· 
Guest Services:

·  Provide personalized assistance to guests before, during, and after their stay.
·  Handle special requests and VIP arrangements to ensure a memorable guest experience.
·  Address guest concerns and resolve issues promptly and professionally.
·  Coordinate with other departments to fulfill guest needs and requests.
· 
Communication:

·  Maintain clear and effective communication with guests via phone, email, and in-person interactions.
·  Provide information about hotel facilities, services, and local attractions.
·  Collaborate with the Front Office and other departments to ensure seamless guest experiences.
· 
Administration:

·  Maintain accurate records of guest interactions and transactions.
·  Prepare reports on reservations, occupancy, and guest feedback.
·  Assist in the preparation of promotional materials and packages.

Qualifications

Qualifications:

·  Previous experience in reservations, guest services, or a similar role in the hospitality industry.
·  Strong verbal and written communication skills.
·  Excellent organizational and multitasking abilities.
·  Proficiency in hotel management software and Microsoft Office Suite.
·  Ability to work flexible hours, including weekends and holidays.
·  Fluency in English; additional languages are a plus.

Personal Attributes:

·  High level of professionalism and integrity.
·  Customer-focused with a warm and welcoming demeanor.
·  Strong problem-solving skills and attention to detail.
·  Ability to work independently and as part of a team.
·  Adaptability to a fast-paced and dynamic environment.