Offers “Accor”

New Accor

Reservations Agent Title

  • London (Greater London)
  • Hotels - Restaurants

Job description

Job Description

Are you an extraordinary talent? Then join us at Ibis London Blackfriars!

We are looking for a Reservations Agent to join the team at ibis London Blackfriars.

ibis London Blackfriars is a beautifully designed contemporary and exciting hotel in a vibrant area of London, whether you are staying for business or pleasure. Located just minutes away from the City and London's famous Southbank, you will be within walking distance of Waterloo Station and some of the capital's most famous landmarks, including the London Eye, Tate Modern and St Pauls Cathedral.

What will you be doing?

  • Process and input FIT and corporate reservations following hotel reservations policy;
  • Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained;
  • Ensure all reservations are accurately actioned within the same working day;
  • Take personal responsibility to ensure that all inquiries are addressed;
  • Maintain a positive selling approach to maximize yield in both occupancy and rates;
  • Assist in Front Office as required, especially with guest check in and check out during peak periods of activity;
  • Effectively use the guest feedback to improve product and service delivery;
  • Provide efficient, friendly and professional service to all guests;
  • Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on duty if difficulties arise, or immediate supervisor;
  • Work together with trust so that colleagues and management meet the goals of the department/Hotel.

Work Experience
  • Experience in a similar role ideally within a Hotel environment
  • A positive attitude and ability to work well within a team
  • A commitment to delivering high levels of guest service
  • A smart and professional appearance
  • positive attitude and a passion for hospitality

  • Hourly rate: £11.39
  • Pension Scheme
  • A Discount Card to be used in Accor Hotels Worldwide
  • Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
  • Training & Development
  • Additional holidays with service
  • International Development Opportunities
  • And more: recommend a friend scheme; Employee Advisory Service

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