Reservations Agent - Mercure Manchester Piccadilly

Job description

Key tasks

As Sales Office Executive you will be driving room sales in a Reservation Office processing reservations for 26 hotels. You will have previous telesales / sales experience and an excellent telephone manner. You will arrange reservations and take general enquiries for both the corporate & leisure markets.

With the support of an experienced Manager and with a strong team around you, you will provide the highest levels of customer service at all times and develop quality relationships with all business partners and work colleagues. Your challenge will be to grow the business at each hotel through proactive selling for multi-sites, rate and occupancy management and the effective conversion of all bedrooms.

The successful applicant is likely to have experience in the hotel industry, possibly as a Reservations Coordinator / Receptionist or at a level where they have influenced rate and occupancy. To succeed in this role, you will be able to demonstrate:

Excellent relationship building and rapport building skills
Computer literacy with an understanding of databases
Ability to work to deadlines
Ability to work well in a busy and demanding environment
Outstanding customer service behaviors
Clear verbal and written communication skills
Numeracy
Team working
Flexibility and willingness to adapt to the needs of the business
Ability to Prioritize work load
Attention to detail

To say thank you for your hard work and commitment we offer ad hoc rewards, i.e. shopping vouchers alongside monthly recognition schemes and an Annual Awards ceremony. You can develop your career through training courses and structured development programmes including 'Rising Stars'. We also offer wide-ranging employee benefits including enhanced annual leave after one year's service, special discounted rates across our Jupiter Hotels and Accor Group (subject to qualifying criteria), childcare scheme, Employee Assistance Programme and Healthcare Cash Plan to name but a few.