Reservations Agent (Arabic Speaking)

Job description

Key tasks

• Process all reservation queries, changes and cancellations received by phone, e-mail, internally and through corporate reservations

• Efficiently and promptly establishing the correspondence service to guest inquiries.

• Full knowledge of the hotel facilities and activities.

• Oversees the daily movement of guest activities and able to resolve guest complaints and to establish an amicable relation with clients and customers of the hotel.

• Check all the reservations for the next days arrival and ensure that all the pertinent information regarding the stay and special requests are being fulfilled.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Associate
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

· Good interpersonal skills and self-confident
· Guest oriented and service minded, with attention to quality
· Good sales skills
· Dynamic
· Good presentation
· A thorough and organised approach