Reservation Supervisor

Job description

Key tasks

Key tasks
Manage the day to day operations of the reservation department.
Rate management on line, and ensure that the rate and availability are present on all distribution channels
Be aware of the hotel product, rates, packages and promotions.
Maintain knowledge of and access all functions of the computer and manual
systems.
Process all reservation queries, changes and cancellations received by
phone, e-mail, internally and through corporate reservations
Ascertain callers needs though open ended questions and try to sell higher
yield rooms.
Use the correct guest history when making a reservation.
Remain up to date with all the new promotions for the hotel as well as the
ACCOR Group,
Mercure and its people
Hotels with individuality, passion for service and committed to quality and guest satisfaction.
Join a team of warm and friendly professionals who will share their love for hospitality.