RESERVATION MANAGER

Job description

Key tasks

-Conduct and update a diagnostic of the market in order to acquire an overview and analyze the performance.
-Monitor the results of the hotels and identify divergences with the budgets and inform the operational employees.
-Apply the Revenue Management initiatives: overbook length of stay, contract management, and price and client mix management.
-Advise the operational employees in the preparation of the marketing plans and hotel budgets.
-Constantly communicate with and inform relevant HOD(s) of the market and the Hotel Managers of the business results. -Managing the client portfolio allocated to you, according to criteria determined by your management and in line with ISO 9002 standards.
-Maintaining commercial relations, informing and advising customers on changes to products. Organizing, supervising and coordinating your team's work.
-Checking that all administrative procedures (invoicing cancellations...), related to other departments, are carried out within the deadlines to ensure optimal customer service

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential Vietnamese
Optional languages English

Essential and optional requirements

Level of Education: Bachelor / Licence Areas of study: Economy, Finance, Accounting Professional experiences: 3 years Language essential: English (Primary tongue) ESSENTIAL AND OPTIONAL REQUIREMENTS
-Vietnamese nationality only -Degree in Financial Management, Hotel Management or Sales and Marketing Studies.
-2-4 years Commercial / Marketing experience in the Service/Tourism Industry, revenue management.
-Required skills: Analytical, Numerate, Negotiation.
-Knowledge of Opera is a must -Strong oral, written communication skills and Fluent English
-Previous resort opening experience is a plus and can live in remote area

·  Excel
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·  TARS
·  Opéra