reservation manager
Alexandria, EGYPT Sales
Job description
Job Description
Job Purpose
This position is responsible for overseeing the day-to-day operations of the Reservations office, contributing to exceptional results in Guest, Colleague and Owner/Investor goals and outcomes.
Primary Responsibilities
Reservations Responsibilities
· Supervise Reservations Agent(s). Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
· Ensure information in any channel provided to guests is accurate and individualized
· Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge
· Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
· Assist in preparing daily, weekly and monthly reports
· Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
· Ensure smooth shift changes with proper pass-on to the next shift
· Report any equipment failures/problems & repair requests to Maintenance Department
· Respond to inquiries about hotel products and services by telephone, fax and email according to standard guidelines
· Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
· Coordinate and communicate with all other departments to ensure a smooth operation
Team Management
· Interview, select and recruit direct reports when necessary
· Identify and develop team members with potential
· Conduct performance review with the team
· Constantly monitor team members’ appearance, attitude and degree of professionalism
· Prepare detailed induction programs for new employees
· Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
· Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Other Responsibilities
· Be aware of the hotel fire & life safety/emergency procedures
· Attend all briefings, meetings and training as assigned by management
· Maintain a high standard of personal appearance and hygiene at all times
· Perform other reasonable duties assigned by the assigned by the Management