Reservation Agent

Job description

Job Description

·        Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

·        Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

·        Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

·        Determine guest needs and quote the appropriate room and rate as per requirements

·        Input booking information into the Reservation System

·        Process amendments to reservations such as extensions, early departures, etc.

·        Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests

·        Record special billing arrangements for groups and conventions

·        Coordinate and communicate with all other departments to ensure a smooth operation

Work Experience

·        Good communication skills

·        Service oriented with an eye for details

·        Ability to work effectively and contribute in a team

·        Self-motivated and energetic

·        Diploma education

·        Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing

·        Excellent reading, writing and oral proficiency in English language

Proficient in MS Excel, Word, & PowerPoint

Benefits

·  You can work with multinational colleagues
·  Be part of a global community of hospitality industry
·  Opportunity to develop your career
·  A Bienvenue Card – offering 

","datePosted":"2021-01-19T00:00:00.000Z