Offers “Accor”

Expires soon Accor

Receptionist - Mondrian Seoul Itaewon

  • Seoul, SOUTH KOREA

Job description

Job Description

l Registers guest in a prompt and courteous manner.

l Provides information for guest.

l Ensure all guest complaints and comments are reported to the Manager.

l Respond to special requests and resolve guest problem or seeks immediately assistance to do from the manager.

l Registers guest in a prompt and courteous manner.

l Hands out keys, following key issuing procedure.

l Operates computer in appropriate manner.

l Prepares required lists and reports.

l Handles foreign exchange transaction.

l Count money to verify amount and issues receipt for payments received.

l Ensure professionalism and accuracy with information and billing during arrival and departure.

l Be fully conversant in the PMS(Opera) system.

l Be fully aware of the reservation procedures.

l Achieve an accurate and logical work sequence.

l Follow procedures for cash and security on front desk.

l Ensure a speedy telephone and message service at all times.

l Ensure messages are accurate and passed on promptly.

l Provide business center services as required, with correct charges posted for guests.

l Positively respond to all queries (both internal and external), redirect to departments as required.

l Maintain a positive selling approach to maximize yield in both occupancy and rates.

l Ensure the front as well as the back of the office are clean and tidy.

l Have all knowledge of the hotel’s Membership card (Ambatel card, Plus card, Le club Club)

l Any other reasonable request as required by Hotel Management

Work Experience

·        Diploma in Tourism & Hospitality Management

·        Minimum 1 years of relevant experience in a similar capacity

·        Excellent reading, writing and oral proficiency in English language

·        Ability to speak other languages and basic understanding of local languages will be an advantage

·        Good working knowledge of MS Excel, Word, & PowerPoint

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