Receptionist / Front Desk Agent - Accorhotels - Crawley - Wizbii

Receptionist / Front Desk Agent

  • By Accorhotels
  • June 2018
  • Crawley (United Kingdom)
  • Reception / Administration

Job description

Key tasks

The Front of House Department is responsible ensuring that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations.

Duties and Responsibilities

• Outstanding customer care at all times
• Check-in and check-out. Telephone handling and Reservation handling when required
• Payment and foreign currency transactions. Cash handling
• Ensuring all customer queries or requests are dealt with
• Wake up call requests and newspaper orders
• Maintaining all equipment and work areas
• Maintaining a high level of hotel and product knowledge at all times

What we are looking for
• Previous high volume hotel front office experience is preferable
• Previous customer service experience is essential
• A capability and commitment to delivering high levels of customer care
• A smart and professional appearance
• A positive attitude and excellent communication skills
• Experience of working as part of a winning team
• Ability to remain calm whilst under pressure
• Computer literacy
• Cash handling experience

Benefits package
• 28 days' paid holidays during each holiday year
• 5 days extra holidays for employees with over 5 year service
• £200 for recommending someone into the organisation
• Preferential room rates for yourself and your family
• Free Tea, Coffee and Hot Meals whilst on duty
• Uniform and free laundry service for most positions
• Discounts on local travel
• Discounts with Merlin entertainments
• Access to My Arora Benefits portal with a vast range of in store and online discounts across many UK retailers
• Free eye care vouchers for VDU users
• Cycle2Work Scheme
• Excellent employee recognition programmes
• Range of learning and development programmes
• Opportunities of promotion and transfer across the group
• Free staff social events
• Company Pension scheme
• Critical Illness Cover (after 1 year service)
• Childcare voucher scheme
• Free employee assistance helpline for you and your family
• And more...

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Seeked profile


Level of Education Secondary professional education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Fidélio
·  Opéra

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About Accorhotels


AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.


2421 vacancies open at Accorhotels

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