Offers “Accor”

New Accor

Reception Team Member ( Full - time ) Title

  • Cambridge (Cambridgeshire)
  • Hotels - Restaurants

Job description

Job Description

Are you an outgoing individual looking for a new opportunity? Are you a team player that is able to adapt to a fast paced working environment? Are you able to deliver great service ? Ibis Cambridge is looking for full time reception team members to join the team with hourly rate £10.66

Your missions will be:

  • Welcoming guests as soon as they arrive day and night with great care and attention, providing a friendly and personal welcome for guests and remains attentive to their needs
  • Ensures that administrative procedures never take priority over guest relations
  • Making reservations, check in and out of guests
  • Anticipates guests' needs and takes them into consideration
  • Has an impeccable attitude which conveys the image of the brand and hotel
  • Offers attentive service and adapts to any constraints guests may have
  • Establishes good relations with guests, offering advice and fostering customer loyalty and gain customer loyalty through the high standard of service
  • Promotes the Food and Beverage services
  • Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
  • Handles phone calls and e-mails
  • Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the team
  • Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
  • Prepares and serves snacks or breakfasts
  • Ensures the working areas are clean
  • Handles any guest complaints and/or remarks provides a response as soon as possible, respecting the Ibis 15-minutes guarantee


Work Experience

Who are we looking for?

  • Personality and hospitality passion is essential
  • Fast on your feet, quick to make friends
  • Big on Smiles :) and massive on quality
  • If this is YOU and you want more details then get in touch!

The role will focus upon welcoming of hotel guests along with working in other departments therefore a flexible, multi-skilled approach and attitude is essential. The hour of work will predominately be during the day time between the hours of 7am and 11pm, however night shift may be required when necessary.



Benefits

What do we offer?

  • Worldwide staff discounts
  • Free stays at AccorHotels UK & Ireland
  • Meals on duty
  • Uniform and dry cleaning
  • Excellent training and development opportunities


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