Reception team member Full time

Job description

Key tasks

As a flexible ( shifts pattern + weekends ) full time reception team member, you will apply the appropriate ibis Styles service-oriented behaviours and attitudes, focusing on the brand's values: Modernity, Simplicity, Well-being.
Your duties will include:
• Welcoming guests and takes care of them from their arrival through to departure
• Contributing to guests' permanent satisfaction by providing high quality services throughout their stay
• Helping meet the department's quantitative targets through his/her sales efforts
• Promoting the hotel's range of services in order to increase sales, modifying sales pitch to suit the customer's needs
• Applying and actively supporting the hotel's pricing policy in order to increase REVPAR
• Promoting the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs

ibis Styles and its people

Simplicity
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.

Quality
Extended multi-skill training designed to create all-round.

Sociability and accessibility
Hotels on the human scale: every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.

Desired profile

Skills

Level of Education Secondary professional education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Always “juggling” with your best smile

Unique & Stylish

Dynamic & Cool chic

Business smart and astute

Ready to lead by example with a collaborative' approach

Passionate about delivering a great guest experience

·  FOLS