Are you an extraordinary talent? Then join us at Novotel London Heathrow Airport M4 Jct 4!
We are looking for a Front Office Team Member to join our team.
The 4-star Novotel London Heathrow Airport - M4 Jct 4 Hotel is the ideal base for business and leisure guests. Just a short drive away from Heathrow International Airport, the hotel is also conveniently located near Windsor Castle, LEGOLAND and Stockley Business Park. Guests can choose from 178 superior, executive and suite rooms, all of which are thoughtfully decorated with style and comfort in mind. Hotel also offers luxury of our indoor heated pool and gym. The hotel is complemented by a Brasserie-style restaurant which features a range of local and international cuisine. Those looking to unwind further can relax with a drink from our in-house bar.
What will you be doing:
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
- Attend to all incoming e-mails and calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety
- Ensure professionalism and accuracy with information and billing during arrival and departure.
- Follow procedures for cash and security on front desk.
- Positively respond to all queries (both internal and external), redirect to departments as required.
- Maintain a positive selling approach to maximize yield in both occupancy and rates.
- Previous experience in similar roles is preferable.
- Friendly, approachable with excellent customer service skills.
- Attention to detail and exceptional organizational skills
- Strong team player and positive attitude.
- Ability to work effectively under pressure.
- Essential to be flexible with working hours.
- Must already have the right to work in the UK.
- Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
- Free meals on duty.
- Free Bonus Breaks Voucher.
- Cycle to Work Scheme.
- Staff Uniforms Provided.
- Employee Support through confidential Advice Line 24/7.