Reception Team Member

Job description

Key tasks

PERSONALITY AND SKILLS

We are looking for a Guest Service Team Member (Reception) who can inspire our team, and wants to be inspired.
We believe that having the right personality is more important than industry experience. Smiley, open, approachable – that’s how we describe our team so we’re looking for someone who fits that bill. Someone who can connect with every guest, creating experiences and most importantly, memorable stays.

We want the best people on our team and the best way to do that is to look after them.

To us, it’s as important that you enjoy your time at the hotel as the guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally.

Great talent deserves great rewards. Here’s just some of what’s in store:
• Training and Career development opportunities
• Annual bonus scheme
• Meals on duty
• Free quality uniforms
• Discounts at our hotels worldwide (we’re in 94 countries!)
• Free stays at any of our Accor throughout the UK & Ireland
• And the list goes on; discounts with Europe car, Emirates, Merlin Entertainment and Eurostar…

MISSION

As a Guest Services Team Member you will be the first face our guests see when they arrive. The warm smile and warm welcome that gets their stay off to a great start.
At Novotel you’ll have the freedom to take initiative, going above and beyond to make each guest’s stay individual and memorable, while surrounded by a friendly team that supports you.
You will be the port of call for guests, taking enquiries and reception duties in a relaxed but professional manner.

Above all, we’re looking for someone who wants to be part of a friendly and ambitious team. Someone who has a passion to help us grow and grow in return.
SPECIFIC REQUIREMENTS

Eligible to work in the UK
Good communication skills