Reception Team Member

Job description

Key tasks

Customer relations
 Welcomes guests as soon as they arrive with due care and attention,
 Helps encourage customer loyalty by developing friendly, personalised relationships,
 Anticipates guests' needs and takes them into consideration,
 Handles any guest complaints and/or remarks; provides a response as soon as possible,
 Conveys the hotel image,
 Helps bring certain brand concepts to life on a day-to-day basis
 Respects the reservation commitments in full.

Professional techniques / Production
 Carries out all operations concerning guest arrival and departure in compliance with internal procedures,
 Informs guests about the formalities, any special conditions relating to their stay and the services available,
 Handles phone calls,
 Applies the procedures of internal audit,
 Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team,
 Ensures that all guest documentation is up-to-date and available,
 Makes the update of the information,
 Handle reservations
 Leisure Club - Covering General Tasks. i.e. pool responder, cleaning, pool testing

Commercial / Sales
 Promotes the hotel's range of services in order to increase sales,
 Applies and actively supports the hotel's pricing policy in order to increase REVPAR,
 Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs,
 Encourages synergy within the marketplace by applying the inter-hotel coordination policy,

Management and administration
 Respects the procedures governing invoicing and cash operation,
 Manages the cash under his/her responsibility,
 May be asked to prepare and send reminder invoices to debtors,

Hygiene / Personal safety / Environment
 Ensures that the workplace remains clean and tidy,
 Knows and ensures application of the hotel's security regulations (in case of fire etc),
 Ensures the safety of people and property in the hotel,
 Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc),

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  TARS
·  Opéra