Reception Team Member

Job description

Key tasks

A Reception Team Member is responsible for ensuring that all guests who stay at the hotel are completely satisfied and all interactions with them are handled in a very professional manner right up to the payment of the bill.

Responsibilities

•Welcome the guests, whether on the phone or in the hotel, and ensure that the check-in and checkout procedure is handled very well.

•Ensure that the handling of a reservation for the hotel or other hotels in the Group is done with complete professionalism. Provide the reservations service using the Accor Group computer system (Resa web).

•Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible, ensuring that the service provided to the guests will win their loyalty to return to the company.

•Responsible for petty cash float provided for your shift and cashiering procedures in the department

•Calculate the guest bills and prepare “debtors” billings, including details provided by other hotel outlets

.•Promote Accor’s Loyalty programme Le Club.

•Have knowledge of the pricing policy of the hotel and strive to optimise the revenue at all times

.•Prepare a guest file when using the check-in procedure in the computer system

.•Forward any messages received for the guest

.•Provide wake-up calls as requested by the guests

.• Forward all relevant information to the other departments in the hotel

.•Check the remaining departures and make sure that the corresponding bills are ready and correct with the supporting documentary proof

.•Prepare lists of arrivals, departures, residents and VIPs

.•Check the reports for Head Housekeeper and notify him/her of any discrepancies.

Note: Only apply if you have valid UK Visa

Company Benefits

Uniform and meals provided on duty

Company Pension scheme

Staff rates worldwide

Free 2 night stay every 6 months (UK hotels only)

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Fidélio
·  Opéra