Reception team member

Job description

Key tasks

Gives priority to guest relations, while taking care to respect administrative procedures

Anticipates guests needs and takes them into consideration

This role is a key component in driving excellence, in line with customer satisfaction and service delivery.

Driving a strong customer service focus.

Responding to escalated queries from customer as the first point of contact.

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Secondary professional education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Passionate about delivering customer engagement and satisfaction by establishing a warm and personalised relationship

Possess a positive, can-do attitude with the ability to self-motivate.

Excellent oral and written communication skills.

Pleasant personality, good interpersonal skills