Reception Team Leader

Job description

Key tasks

The Reception Team Leader (multi-skill) leads and supervises the Reception team and has a proactive –multi skill attitude, to ensure a flawless Arrival and Departure experience for every guest of the hotel.

This position will be responsible for responding to guest requests and ensuring Novotel standards are met and our guess have a memorable and unique experience.

The ideal Reception Team Leader (multi-skill) candidate will have:

•Minimum of one years hotel supervisory/management experience in the Front Desk. Previous experience in a supervising/leading role
•Excellent personal presentation, interpersonal skills, and problem solving skills & positive attitude
•Strong management and development skills are essential
•Solid knowledge of hotel operations including systems and attention to detail
•Excellent communication skills – Fluent in English
•Excellent grooming standards, Creativity, Passion for excellent guest service
•Ability to work on your own and as part of a team. Passionate about development and training of the team: follow up of individual training and development plans
•Competent level of IT proficiency. Attention for detail: financial procedures, spotting mistakes and work on preventive measures
•All applicants must possess the legal right to work in the UK

As a part of this role you will:

•Attend appropriate training courses, when required, and assist with the Day & Night Team's training and development efforts. Recruitment, Performance feedback reviews of team members
•Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
•Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
•Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
•Comply with hotel security, fire regulations and all health and safety legislation
•Act in accordance with policies and procedures when working with front of house equipment and property management systems
•Follow company brand standards
•Assist other departments, as necessary and be proactive at all the time

We are looking for someone who would be achieving through the team's achievements, who would be progressing through the team's progression,
Someone who would succeed through the team's success!

Does it sound like your next step?..... Apply today!

We are looking forward to welcoming you to our team!

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

Qualifications:
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Degree or Diploma in Hospitality Management is an asset
- Fluency in English
- Minimum of 1 year previous proven supervisory experience
- Must have the ability to handle a multitude of tasks and Guest requests
- Knowledge of Opera Property Management System an asset
- Should possess or seek certification in basic first aid
- Strong guest service orientation and training skills background required
- Ability to work independently and prioritize responsibilities
- Experience with a Hotel loyalty program an asset
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)