Offers “Accor”

12 days agoAccor

Reception/F&B Multi Skilled Team Member

  • Liverpool (Merseyside)
  • Teaching

Job description

Job Description

Ibis Liverpool Centre Albert Dock is looking for a full-time Reception/F&B Multi-Skilled Team Member, your main responsibilities will be:

  •  Welcoming the guests, whether it be on the phone or in the hotel and ensuring that the check-in and checkout procedure is handled very well
  • Informing the guest of all the services available at the hotel
  • Ensuring that the guest service is excellent so that he/she will return to the hotel
  • Responsible for the cashiering procedures in the department
  • Understanding and complying with all health and safety regulations for the hotel
  • Covering at reception, F&B, and other departments as required
  • Welcoming guests as soon as they arrive with care and attention, with a personalised approach
  • Anticipating guests' needs and takes them into consideration, handling any guest feedback be it positive or negative
  • Promoting the company's ALL loyalty program
  • Ensuring all areas public areas are cleaned
  • Working to meet hotel quality target

Work Experience

·        Previous Customer Service Experience

·        Cash Handling Experience

·        Guest oriented, service minded and attentive to details

·        Well organised

·        Team spirit

  • International Development Opportunities
  • Attractive Bonus scheme
  • Pension scheme
  • A discount card to be used in Accor Hotels worldwide
  • Complimentary stays in UK hotels (Bonus Break Vouchers - subject to availability and T&C)
  • Training and Development
  • Additional holidays with service
  • Eye Test voucher
  • Childcare voucher
  • Cycle to work scheme
  • Annual salary increase and bonus scheme
  • Hourly wage of £9.05 per hour


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