Offers “Accor”

14 days agoAccor

Pub team member

  • London (London)
  • Hotels - Restaurants

Job description

Ibis London Earls Court

Pub team member

Department: Pub team member

Reports: F&B Supervisor and Manager

Rate: £11.39 per hour + Service Charge + Annual Bonus

 

Company Overview

 

Ibis London Earls Court provides guests with a warm welcome, spacious and comfortable accommodation. Our hotel is a 12-storey three-star hotel with breath-taking views of the London skyline. With 504 guestrooms, a business centre, La Table Restaurant, George & Dragon Pub and on-site parking. We are proud to work with some of the most talented and unique individuals in our business.

Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. 

Our mission is to make the impossible possible to realize your dreams. 

 

POSITION OVERVIEW

Provides a high standard of service both in terms of welcome and waiter service. Teamwork is the drive here and that’s what it's all about! Attention to detail and high standards are a must as well as speed and precision. Creativity is highly appreciated and rewarded.

MAIN RESPONSIBILITIES

  • Prepare alcohol or non-alcohol beverages
  • Interact with customers, take orders and serve snacks and drinks
  • Check customers’ identification and confirm it meets legal drinking age
  • Restock and replenish bar inventory and supplies
  • Stay guest focused and nurture an excellent guest experience
  • Comply with all food and beverage regulations
  • Delivering consistent and memorable service time
  • Confident in guiding our guests through our extensive menu, making recommendations based on their preferences
  • Be a sparkling, upbeat personality able to build rapport quickly in a fact paced environment
  • Be a team player
  • LOVE what you do – we listen to and care about our teams - we have a genuine ‘open door’ policy and eager to hear if you have ideas!

 

Customer Relations

 

  • Provide efficient, friendly and professional service to all guests, making all guests experience positive.
  • Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
  • Actively sell and promote, hotel facilities and services.

 

PERKS FOR YOU:

  • Employee benefit card offering discounted rates at Accor worldwide
  • Free and delicious meal breaks on duty
  • Complimentary stays in UK and North Ireland
  • Friends & Family discounts
  • 50% food discounts in our restaurants
  • Pension Scheme
  • Eye Test Vouchers
  • Staff Uniforms Provided
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21


     

Make every future a success.
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