Porter/Doorman

Job description

Key tasks

• Welcoming and fare welling all guests, ensuring that all their needs and wants are met.
• Assisting guests with queries on places of interest, directions, dining options, transport, weather etc
• Transferring, storage and handling of guest luggage and property
• Parking and retrieving guest cars as part of the property's valet service
• Attending to all incoming calls in a professional and polite manner
• Maintaining strict security procedures to ensure guest confidentiality and safety
• Assist in the implementation and maintenance of Sofitel brand standards
• Controlling the flow of traffic on the forecourt