Porter

Job description

Key tasks

he role of our Porters is to assist in the day to day operations of the Concierge department including lobby services and security functions, ensuring that standards are maintained in these areas, efficiency evident and customer’s needs met and expectations exceeded.

Duties/Responsibilities:

 Assist with car / hotel doors and guest luggage
 Ensure timely delivery of all guest luggage
 Explain technology and features of guest rooms
 Exercise care and responsibility when parking guest vehicles
 Ensure guest messages are delivered with the utmost urgency
 Message boards updated daily and aware of function requirements
 All guest property in storage, long or short term, duly documented and cared for
 When guests report lost property take all relevant information and pass on to housekeeping
 Assist with the Front Office operation to achieve a reputation as a market leader in individualised customer focused service
 Responding to guest enquiries regarding local attractions, restaurants, and tours. Offering the best product or service to meet the guests individual requirements
 Build and maintain strong and productive relationships with local tour operators, restaurants and service providers to ensure products offered to guests are of the highest quality and reputation
 Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority
 Ensure relative guest/ambassador information is communicated through the agreed communication channels
 Ensure the appearance of the guest services desk, foyer and forecourt is immaculately presented at all times
 Liaise with all other hotel departments to build a strong working relationship
 Co-ordinate guest transportation to and from the airport and ensure that accurate accounting procedures are followed in the charging of transfers
 Ensure the safety and security of Hotel Guests and their property whilst staying at the Hotel

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

 Previous experience in a similar role, preferably in a 5 star establishment is highly advantageous
 Maintains awareness of industry trends in service, product and presentation
 Initiates contacts and establishes rapport easily
 Organises time and work efficiently
 Effective verbal and written communication skills
 Must have a Full NZ Driver’s License with the ability to drive a manual transmission vehicle
 Willingness to work weekends and public holidays as part of the job role
 The right to live and work in NZ is required