Part Time Receptionist

Job description

Key tasks

Overview of duties
 Takes care of guests from their arrival through to their departure,
 Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
 Helps meet the department's quantitative and qualitative targets
 Promotes the hotel's offer. Helps meet the department's quantitative targets through his/her sales efforts,
 Implements brand and Group projects and identity features (@ll the keys to the city, service certification, A Club, ABA etc)

Main Responsibilities

Customer relations
 Welcomes guests as soon as they arrive with due care and attention,
 Helps encourage customer loyalty by developing friendly, personalised relationships,
 Anticipates guests' needs and takes them into consideration,
 Handles any guest complaints and/or remarks; provides a response as soon as possible,
 Conveys the hotel image,
 Helps bring certain brand concepts to life on a day-to-day basis (@ll the keys to the city, ABA, Le Club, etc),
 Respects the reservation commitments in full.

Professional techniques / Production
 Carries out all operations concerning guest arrival and departure in compliance with internal procedures,
 Informs guests about the formalities, any special conditions relating to their stay and the services available,
 Handles phone calls,
 Applies the procedures of internal audit,
 Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team,
 Ensures that all guest documentation is up-to-date and available,
 Makes the update of the information,
 Handle reservations,