Offers “Accor”

Expires soon Accor

Part time Night Supervisor

  • Surrey, United Kingdom
  • Administration

Job description

Key tasks

We are looking for an enthusiastic and hard working Night Supervisor to join our team.

Overview of duties
• Welcomes guests who arrive late and takes care of them until their departure
• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
• Is responsible for the hotel once the daytime managers are off duty
• Helps the department meet its quantitative and qualitative targets
• Ensures the safety of property and people

Main responsibilities

• Provides a warm and personalised welcome to guests
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks

Professional techniques / Production
• Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
• Informs guests about the formalities, any special conditions relating to their stay and the services available
• Handles phone calls and manages the reservation schedule
• Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
• Writes a report on activities and incidents that occur during the night
• Ensures that guest documentation at reception and in the lobby is available and up-to-date'

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Experience from 4 star UK based hotels essential

·  Excel
·  Word
·  Micros
·  Opéra

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