Part time Night Supervisor
Surrey, United Kingdom Administration
Job description
Key tasks
We are looking for an enthusiastic and hard working Night Supervisor to join our team.
Overview of duties
• Welcomes guests who arrive late and takes care of them until their departure
• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
• Is responsible for the hotel once the daytime managers are off duty
• Helps the department meet its quantitative and qualitative targets
• Ensures the safety of property and people
Main responsibilities
• Provides a warm and personalised welcome to guests
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks
Professional techniques / Production
• Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
• Informs guests about the formalities, any special conditions relating to their stay and the services available
• Handles phone calls and manages the reservation schedule
• Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
• Writes a report on activities and incidents that occur during the night
• Ensures that guest documentation at reception and in the lobby is available and up-to-date'
Mercure and its people
Hotels with individuality, passion for service and committed to quality and guest satisfaction.
Join a team of warm and friendly professionals who will share their love for hospitality.
Desired profile
Skills
Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English
Essential and optional requirements
Experience from 4 star UK based hotels essential
· Excel
· Word
· Micros
· Opéra