Part Time Night Auditor

Job description

Key tasks

ibis Edinburgh Centre South Bridge is currently looking for a Night Auditor.
The role of the Night Auditor is very important as you are looking after the hotel of a night. The duties of a Night Auditor includes:

Welcomes guests and takes care of them from their arrival through to departure
Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
Helps meet the department's quantitative targets by carrying out sales initiatives
Welcomes guests as soon as they arrive with great care and attention
Helps encourage customer loyalty by building friendly, personalize relationships
Ensures that administrative procedures never take priority over guest relations
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
Handles phone calls
Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
Handles reservations
Prepares and serves snacks or breakfasts outside of the restaurant's opening hours. Has an impeccable attitude which conveys the image of the brand and hotel

Benefits for Working for Accor are as follows:

* Hotel Discounts
* Annual Bonus
* Uniform
* Bonus Breaks (2 night weekend away twice a year in UK)
* Eye test Vouchers
* Training & Development.

Anticipated Start Date: 31-01-2017

The ideal candidate for this position:

Must be courteous and focused on providing a consistently high standard of customer service
Must be standards driven and detail-orientated with the ability to organise and plan ahead
Must have the ability to work on their own, multi-task, and make sound decisions in fast-paced environment
Must possess excellent communication and interpersonal skills

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)