Outlet Manager - Accorhotels - Da Nang - Wizbii

Outlet Manager

  • By Accorhotels
  • August 2018
  • Da Nang (Việt Nam)
  • Hospitality / Tourism

Job description

Key tasks

Delivers Food and Beverage service of high standard and in accordance with departmental standards and procedures

Develops departmental standards and procedures to promote salesmanship, beverage creativity and profit

Communicates to his/her superior any difficulties, guest comments and other relevant information Delivers daily briefings and attends other Food and Beverage meetings as scheduled

Delivers prepared training sessions in line with a departmental monthly calendar

Prepares for service by ensuring the department’s:

o Grooming is impeccable and in accordance with personal presentation standards o Equipment is clean

o Equipment is sorted and stored o Glassware is polished

o Requirements for special occasions are ready o Music is on

o Lighting is on
o Outlet is ready for service and guest comfort

Carries out effective service by ensuring all staff are aware of their role in: o Greeting and seating guests

o Explaining and up-selling daily beverage specials o Processing food orders accurately

o Using trays and tray jacks effectively
o Quickly taking food and beverage orders
o Ensuring payment methods are handled accurately
o Ensuring working areas are cleaned and re-set quickly

o Ensuring the bar is clean
o Regularly cleaning ashtrays

o Conversing with Guests in relation to the food and beverage products Carries out effective beverage service by ensuring:
o Beverages are up-sold and regularly replenished, abiding by responsible alcohol service


o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

o Promoting and selling cocktails to guests o Making and presenting cocktails
o Coffee and tea is served hot and in accordance with standard

Patron care standards are adhered to by ensuring: o Guests are advised on alcoholic beverages

o The strengths of alcohol is advised and guests are advised as to their effect o Compliance with legal provisions of local liquor codes

o Level of intoxication of guests is assessed and appropriate action taken o Advise guest on the hotel’s policy of smoking

o Monitor factors which interfere with the total experience of the guest Cellar operations are carried out including:
o Correct use of refrigeration system

o Effective operation of the post-mix syrups bulk dispense system o Operating the beer reticulation system

o Adhering to stock control procedures

Takes appropriate action to resolve guest complaints

Be repsonsible for requisition bar items according to bar stocks

Ongoing training and coaching should be conducted to enhance the knowledge and skills of the staff. Completes spillage report and submit to Food and Beverage manager at the Conclusion of each shift Assists to promote the entertainment.

Works with superior on manpower planning and management needs

Works with superior in the preparation and management of the Department’s budget

Motivates and drives team productivity at all times and offers assistant to other outlets where possible and as requested.

Closely monitors outlet flow and proposes ideas to increase table turn over and overall outlet capability

Conducts regular check on the cleanliness

Reports all the default area and equipment and follow up to fix the area.

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Seeked profile


Level of Education Bachelor / Licence
Areas of study Food and beverage
Professional experiences 3 to 5 years
Languages essential Vietnamese

Essential and optional requirements

·  Power Point
·  Word
·  Opéra

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About Accorhotels


AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.


2604 vacancies open at Accorhotels

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