Operations and Training Director

Job description

Company Description

Welcome to Elysium Noosa Resort  an elegant retreat set in the heart of one of Australia’s most iconic coastal destinations.

Following an extensive enhancement program, Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast.

Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay.

Job Description

We are seeking an experienced Operations & Training Director to report directly to the General Manager, working collaboratively with operational teams to elevate training standards and embed a world class service culture.

Key Responsibilities

· 
Oversee end-to-end resort operations, ensuring seamless delivery of 5-star luxury standards.

· 
Design and lead training and development programs, including onboarding (in consultation with People & Culture team), service excellence, leadership, and brand standards.

· 
Drive guest experience excellence through KPIs, brand audits, and online reputation metrics.

· 
Partner with the General Manager and leadership team to embed a world-class service culture

· 
Ensure compliance with brand standards, SOPs, and quality assurance programs.

· 
Champion a strong service culture focused on personalisation, emotional intelligence, and luxury behaviors.

Qualifications

About You

· 
Proven leadership experience in luxury hospitality operations and training.

· 
Strong commercial acumen with a passion for service excellence.

· 
Outstanding communications skills with the ability to influence at all levels.

· 
Inspiring leader who inspires passion, dedication and excellence across the organisation.

· 
Currently residing in Australia with Australian working rights

· 
Flexible with availability for training, including different days and shifts.

Apply now to help shape the next level of service excellence at our premier luxury resort.

Additional Information

We offer

·  Competitive salary package aligned to market rates
·  Ongoing training and professional development
·  Career progression opportunities
·  Staff dining discounts
·  Supportive and inclusive workplace culture