Night Team member

Job description

Key tasks

This is the multi skill team member.
Always with a big smile

Main responsibilities
Customer relations
• Welcomes late arrivals and takes reservations over the phone during the evening
• Provides a personal welcome for guests and creates a warm and friendly atmosphere
• Ensures the guest's stay runs smoothly
• Helps gain the loyalty of existing clientele
• Handles any guest complaints or problems and cash handling

•Cash handling
•Answering the phones
•Booking a room
•Handling the breakfast time
•Banking
•Reading the emails and replying back
•Closure