Offers “Accor”

Expires soon Accor

Night Multi Task Receptionist

  • Hampshire, United Kingdom
  • Administration

Job description

Key tasks

You take care of the different services available to customers (reception, reservation, breakfasts, bedrooms, toilets…), participate in maintaining existing customers, may be required to handle objections and customer complaints and must always inform the Hotel manager. You participate in market place synergy by applying inter-hotel referrals, handle invoicing and taking payments, checking cash amounts and ensuring the security of funds. You may be required to close the day's accounts and check deliveries, to participate in cleaning the hotel and its surroundings according to hygiene rules and regulations, in technical maintenance of the hotel and the durability of materials and the safety of persons and belongings within the hotel.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Previous night experience is essential and within hotel industry will be preferred
Must have valid authorization to work full time at the time of application.
You will be required to work three days in one week and four days in the next week. 12 hour shift.
Shift starts at 7pm to 7am.
Salary will be £8 per hour.
Work will include weekends.
You will be also required to cook and serve 24 hour menu during the night, serve drinks etc.
Prepare English Breakfast for the early breakfast/ early reception team to take over. (training will be provided)
Implementing hotels Night Policy, keeping noise levels to minimum and ensuring hotel policy of stay is respected are also included in the job role.
Liaising with emergency services in case of fire, evacuation, accident, incident etc.
Making sure that non residents do not enter the hotel at night.
Handling guests who smoke in the room and act as per hotel's policy.
Maximize occupancy (may also involve cleaning room occasionally), arrange book out, run and file night audit reports, Charge prepayment bookings and check arrival list etc.
You take care of customers whose arrival, departure or reservation takes place late or during the night. You must also: - Validate billing - Draw up the day's statistics and accounts report for the GM- Prepare the documents required for the morning team.

·  Access
·  Excel
·  Power Point
·  Word
·  Fidélio
·  Micros
·  Opéra
·  FOLS

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