Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization.
Responsible for the hotel after the departure of all day managers
Ensure security for all guests and their property
To have a full working knowledge of all areas of the hotel
Ensure that guests receive a warm and hospitable greetings and farewell Handle customer complaints at night and assist with F & B complaints when necessary
Keep all statistics and information available for the other services.
Strive to optimize the occupancy rate, the average price per room and the turnover for the hotel and the hotels in the Accor group in accordance with the pricing policy of the hotel.
Maximise revenue by upselling and following yield recommendations
Ensure all night audit functions are carried out smoothly and efficiently.
Ensure all Front of House public areas are cleaned, creating a professional impression to customers and employees.
Be aware of all hotel cash & credit procedures, ensure all till readings balance & are paid in.
Control guests’ credit limits, deduction and refunds, bedroom reconciliation, banking and all other night control requirements Complete Night Audit procedures
Prepare an activity and incident reports every night and prepares a hand-over the next shift team
Prepare debtors files for the accounts department
Prepare statistical and accounting reports for the day for all management in the hotel
Prepare the reservations for early morning check-in rooms
Lead the department and create a team environment, which promotes good morale and ensures a high level of commitment and pride in the hotel.
Ensure effective communication with team members by holding regular briefing sessions and meetings.
Carry out quality training and development in a systematic and professional way in order to meet the needs of the business.
Carry out any other duties as and when required
You will be reporting to the Front Office Manager
At least 2 years’ experience in the hotel industry.
Fluent in English, both written and spoken (and a 2nd language would be a plus).
Excellent communication, presentation and interpersonal skills - A strong team player.
Strong interpersonal and problem solving abilities and the ability to lead by example.
Experience in the following systems desirable: Opera, ResaWeb, Hotelink.
Access to Accor Hotels UK discounts & benefits.
Automatic enrolment into a workplace pension scheme.
Access to exclusive high street & lifestyle offers for you and family.
Career opportunities within the UK, Europe & Internationally.