Night Manager

Job description

Key tasks

Job Description
• Provide effective, excellent guest service
•Assist in Front Desk duties, including check-in and checkout of guests
•Support and assist Night Manager in day to day operations
•Uphold staff appearance and grooming procedures
• Ensures that all Front Office policies and procedures are adhered
•Responsible for the nightly end of day reporting is complete; ensuring accuracy in balancing accounts
•Perform all necessary reconciliation’s and audit functions for the Reception/Front Office in order to complete the day’s business
•Ensure that all of the Food & Beverage outlets have handed over the relevant paper work to allow the days business to be completed
•Deal with any guest request in a polite and efficient manner, delegating work where necessary to other night staff (Night bellmen, In Room Dining, Reception, Engineering, Security, etc), and then following up to ensure that the guest has been satisfied
•Run the audit reports on the computer system that will be required by Income Audit the next day
•Monitor and deal with all Pre-Registered bookings and all no show guests
•Complete all necessary computer system back-ups
•Process, check and distribute the necessary management reports
• Log all guest comments in Royal Service and where appropriate in the Duty Managers logbook and prepare a summary of all comments from the previous 24 hours which can be used at the morning meeting
•Complete all the necessary preparations for the beginning of the early shift on Reception
•Oversee the colleague dining room and ensure all staff receive appropriate meal break during their shift
•Supervise the work of the Night Bellmen and assist in their training
•Complete preparation work and administration work which the Assistant Front Office Manager has passed on
•Oversee all contracted staff working overnight in the hotel, recording any issues that may arise for handover to relevant department head in the morning

Raffles Hotels & Resorts continues to grow, with new openings in Warsaw, Shenzhen, Suzhou, Jeddah and Sharm El Sheikh Egypt. Growth at Raffles is a considered approach to collaboration with the right development partner and owner, for a property with the right quality, in the right location. Raffles has particular expertise in interpreting the heritage of Raffles for both new builds and for the restoration of heritage icons and as a priority, the brand looks to development opportunities in global gateway destinations such as London, New York City, Los Angeles, Hong Kong and Tokyo.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Other
Professional experiences 3 to 5 years
Languages essential Mandarin

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Opéra