Night Manager

Job description

Key tasks

JOB DESCRIPTION: NIGHT MANAGER

REPORTS TO: Front Office Manager or Accounting department

POSITION SUMMARY:

Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.

Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

NIGHT MANAGER DUTIES AND RESPONSIBILITIES:

•Posts room charges and taxes to guest accounts.
•Processes guest charges voucher and credit card vouchers.
•Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
•Transfer charges and deposits to master accounts.
•Checks to see that all charges are assigned to the appropriate departments.
•To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
•To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.
•Prints up and files reservations for the next business day.
•Verifies all account postings and balances.
•Verifies that room rates are correct and posts those rates to guest accounts.
•Monitors the current status of coupon, discount, and other promotional programs.
•Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
•Tracks room revenues, occupancy percentages, and other front office statistics.
•Prepares a summary of cash, check, and credit card activities.
•Summarizes results of operations for management.
•Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
•Prepare of End of day procedure.
•Follow the End of Day / Night Audit Checklist (Must Read !).
•Must have complete knowledge of emergency procedures.
•Balance the day’s charges, making corrections as necessary.
•Performs wake-up calls.
•Run end of day process in property management software (PMS).
•Understand principles of auditing, balancing, and closing out accounts.
•Knows how to operate PMS, typewriters, and other front office equipment's.
•Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
•Perform nightly balancing of in-room video and long-distance telephone services
•Understand and knows how to perform check-in and check-out procedures.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education A level
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

·  Word
·  HACCP
·  Micros
·  TARS
·  Opéra