Offers “Accor”

Expires soon Accor

Night Manager

  • Crawley (West Sussex)
  • Administration

Job description

Key tasks

Job Overview

Night Manager is responsible for ensuring a smooth operation, contributing in achieving departmental targets whilst ensuring the excellence of service is been delivered consistently during night shift.

• To take overall responsibility for the safety and welfare of all guests and staff in the hotel during the night hours.
• To be fully conversant with the Hotel Emergency and Evacuation procedures, ensuring all reception personnel are competently trained in such procedures and to conduct regular emergency procedure checks.
• Ensure consistently high standards of presentation are maintained for the department, product and all personnel on duty.
• Ensure all legal, health and safety standards are adhered to, including provisions of the Licensing Act.
• Represent the General Manager in his/her absence.
• Represent the Front Office Manager in his/her absence.
• To ensure the smooth operation of the night shift.
• To oversee all operating departments during the night.
• Support the Night Receptionists in their nightly work.
• Inform the housekeeper, the concierge, room service, etc. of special requests, early and late departures, room changes, taxis, newspaper requests and all other important information.
• Be responsible for the cash inventory allocated, i. e. daily check, declaring shortfalls and separate calculation of tips.
• Administration of internal keys.
• Take over from the previous shift and pass on all relevant information to the next shift, including the volume of business, special guests/events, and items to be clarified/completed.
• Deal with guests’ complaints and ensure prompt satisfaction of the guest.
• Know all the functions of the computer system and eliminate minor/standard errors in the hardware or software
• Ensure that all interfaces are running.
• Carry out the daily closing and a data backup of the software system for Reception and accounting
• Be responsible for maintaining order, safety and security in the hotel.
• Carry out regular rounds and check all areas of the hotel,
• Support the FOM in tasks such as job interviews, appointment, employee training, assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity.
• Ensure good co-operation and regular exchange of information with all departments.
• Joint responsibility for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training.
• Hold regular meetings within the department (performance review, information, proposals for improvement)
• Support all the hotel Team Members during the night in order to ensure a smooth, prompt and polite service.
• Document all significant events during the night in the logbook which is passed on to the Front Office Manager.
• Receive sickness reports during the night service for all departments of the hotel, pass these on to the corresponding departments and obtain replacement Team Members as necessary.
• Responsible for the orderly sequence of works (daily accounts closing, etc.) during the night.
• Responsible for drawing up the work schedule for his/her shift.
• Undertake regular inspections in the reception and hall area to ensure that the installations and equipment are in a clean, perfect condition, well maintained and are replaced / renewed as required.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

Previous hotel front office / nights experience is essential
Previous customer service experience is essential
A capability and commitment to delivering high levels of customer care
A positive attitude and excellent communication skills
Experience of working with and supervising a winning team
Computer literacy
Cash handling experience

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