Night Manager

Job description

Description de l'entreprise

The Hoxton, Brussels 
In May 2023, we opened our first hotel and co-working space in the city of Brussels!

The hotel boasts 198 bedrooms of different sizes, a large restaurant and coffee shop, a rooftop restaurant and bar with views across the city. The Apartment (our unique meetings & events concept) and our newly event space : The Loft that can accommodate up to 110 people. We have various event spaces, all flexible and unique.

Working From_ brings our unique approach to co-working to Brussels. Our 3rd global location features double height windows, a mixture of memberships and office spaces, open kitchen pantries and transparent policies.

Description du poste

What you’ll do…

·  Represent management during the night and be responsible for the smoothing running of the hotel.
·  Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
·  Deal with the in-house guests accounting and ensure the accuracy of guest billing.
·  Operationally manage the hotel during the night to ensure guests are well cared for.
·  Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments.
·  Manage the daily overbooking levels and liaise with all departments to ensure maximum occupancy.
·  Ensure all telephone calls are answered as quickly and efficiently as possible.
·  Maintain observation over guests and guests’ property to ensure security alerts are kept to a minimum.
·  Lead your night team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
·  Set stretching but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels.
·  Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediate.
·  Be responsible for closing of the day and prepare and verify reception reports.
·  Carrying out the night audit procedures accurately, reporting any discrepancies and ensuring quick resolution.
·  Ensure the safety of guests overnight whilst they are tucked up asleep

Qualifications

What we’re looking for…

·  Individuals. You’re looking for a place where you can be you; no clones in suits here.
·  Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
·  You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
·  You’re not precious. We leave our egos at the door and help get things done.
·  You’re up for doing things differently and trying (almost) everything once.
·  If we got stuck in a lift together, we’d have a good time and share a few laughs.
·  You want to be part of a team that works hard, supports each other, and has fun along the way.
·  Experience in a similar role with a demonstratable track record of excelling in front office operations and procedures.
·  If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
·  A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
·  You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
·  It’s all about the attitude for us, someone who enjoys being helpful to others and isn’t easily flustered – there’s a smaller team working at night so confidence and knowing how to work things out by yourself are key.

Informations supplémentaires

What’s in it for you…

·  Hox Hero and Nifty Fifty awards for those who go above and beyond and embody our values
·  One meal per workday
·  Enjoy a free night at The Hoxton and a meal for two when you start working with us
·  Great discounts across the entire Ennismore family for you and your loved ones (even if you decide to leave us!)
·  Plenty of development opportunities during your time with us—we’re growing rapidly and globally, and we’re part of a diverse family of brands
·  Training to help you settle into your role
·  Time off to volunteer with one of our partner organizations
·  An annual calendar of diversity and inclusion events that gives you the chance to learn, celebrate, and make a positive impact
·  Regular team meetings, from our High Fives to our (very special!) team nights—we know how to have fun!
·  Refer a friend and receive a bonus from us upon their hire
·  Transportation reimbursement (80%)
·  Eco-vouchers (up to €250/year)
·  Thirteenth month