Night Duty Manager

Job description

Job Description

·  Conduct briefings and ensure that all pertinent information is well received by team members
·  Manage and supervise all tasks of his/her staff to ensure that highest quality service is

delivered and department standards are met

·  Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking.
·  Meet and Greet VIPs.
·  Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
·  Review, analyze and suggest improvement of work flow and standards at the Front Desk.
·  Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
·  Ensure documentation of all guest related issues using the logbook.
·  Supervise shift handover procedures.
·  Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
·  Ensure that front line staff complies with marketing techniques and maximizes sales.
·  Check billing instructions, monitor guest credit and act upon any discrepancies.
·  Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
·  Ensure procedures of Bell Desks and driveways are manned at all times and run efficiently.
·  Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies .
·  Conduct Night Audit Process
·  Provide department orientation and training of the hotel service standards, procedures and programs.
·  Constantly monitor team members’ appearance, attitude and degree of professionalism.
·  Motivate and provides a work environment that brings out the best in team members.

Qualifications

·  Diploma in Tourism / Hospitality Management
·  Minimum 2 years of relevant experience in a similar capacity
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be

an advantage

·  Good working knowledge of MS Excel, Word, & PowerPoint