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Night Duty Manager

  • Birmingham (West Midlands)
  • Hôtellerie - Restauration

Description de l'offre

Key tasks

We are looking for a Night Duty Manager to join the successful team at Adagio Birmingham, which was newly opened in August 2015. With 100 destinations in major cities, Aparthotels Adagio is the largest network of European Aparthotels.

Working 8.5 hour shifts you will follow a rolling rota of 4 nights on, 4 nights off (except during holiday periods), although additional hours may be available subject to business / operations.

Overview:
• Welcomes guests who arrive late and takes care of them until their departure
• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
• Is responsible for the aparthotel once the daytime managers are off duty
• Helps the department meet its quantitative and qualitative targets
• Ensures the safety of property and people

Professional Techniques:
• Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
• Informs guests about the formalities, any special conditions relating to their stay and the services available
• Handles phone calls and manages the reservation schedule
• Follows up any customer requests (wake-up calls, taxi, breakfast etc)
• Writes a report on activities and incidents that occur during the night
• Ensures that guest documentation at reception and in the lobby is available and up-to-date

Sales:
• Promotes the hotel's range of services in order to increase sales
• Applies and actively supports the hotel's pricing policy
• Encourages customer loyalty by promoting the brand and/or Group loyalty programme (Le Club,...)
• Encourages synergy within the marketplace by applying the inter-hotel coordination policy

Management / Administration:
• Respects the procedures governing invoicing and cash operations
• Is responsible for the reception's cash holdings
• Establishes the closing and nightly activity reports for hotel management

Health & Safety, and Environment:
• Ensures that the workplace remains clean and tidy
• Applies the hotel's security regulations (in case of fire, night patrols, closure of the accesses, etc)
• Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc)

Adagio and its people

Profil recherché

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

• Good interpersonal skills, guest oriented and service minded
• Team spirit
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Self control
• Sales oriented
• Autonomous and sense of responsibility
• Strong sense of ethics

·  Excel
·  Word
·  FOLS