Night Duty Manager - Accorhotels - Birmingham - Wizbii

Night Duty Manager

  • By Accorhotels
  • September 2018
  • Birmingham (United Kingdom)
  • Hospitality / Tourism
2018-08-20T20:33:47+0000

Job description

Key tasks

We are looking for a Night Duty Manager to join the successful team at Adagio Birmingham, which was newly opened in August 2015. With 100 destinations in major cities, Aparthotels Adagio is the largest network of European Aparthotels.

Working 8.5 hour shifts you will follow a rolling rota of 4 nights on, 4 nights off (except during holiday periods), although additional hours may be available subject to business / operations.

Overview:
• Welcomes guests who arrive late and takes care of them until their departure
• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
• Is responsible for the aparthotel once the daytime managers are off duty
• Helps the department meet its quantitative and qualitative targets
• Ensures the safety of property and people

Professional Techniques:
• Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
• Informs guests about the formalities, any special conditions relating to their stay and the services available
• Handles phone calls and manages the reservation schedule
• Follows up any customer requests (wake-up calls, taxi, breakfast etc)
• Writes a report on activities and incidents that occur during the night
• Ensures that guest documentation at reception and in the lobby is available and up-to-date

Sales:
• Promotes the hotel's range of services in order to increase sales
• Applies and actively supports the hotel's pricing policy
• Encourages customer loyalty by promoting the brand and/or Group loyalty programme (Le Club,...)
• Encourages synergy within the marketplace by applying the inter-hotel coordination policy

Management / Administration:
• Respects the procedures governing invoicing and cash operations
• Is responsible for the reception's cash holdings
• Establishes the closing and nightly activity reports for hotel management

Health & Safety, and Environment:
• Ensures that the workplace remains clean and tidy
• Applies the hotel's security regulations (in case of fire, night patrols, closure of the accesses, etc)
• Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc)

Adagio and its people

Seeked profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

• Good interpersonal skills, guest oriented and service minded
• Team spirit
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Self control
• Sales oriented
• Autonomous and sense of responsibility
• Strong sense of ethics

·  Excel
·  Word
·  FOLS

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About Accorhotels

 

AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.

 

2412 vacancies open at Accorhotels

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