NIGHT & DAY RECEPTIONIST

Job description

Key tasks

Overview of duties

• Provides a warm and personal welcome for all guests who arrive at night
• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
• Is responsible for the hotel once the daytime managers are off duty
• Helps the department meet its targets
• Helps increase hotel revenue through his/her sales efforts
• Adopts appropriate ibis service-oriented behaviours and attitudes, focussing on the brand's values: Modernity, Simplicity, Well-being'

Main responsibilities
Customer relations

• Provides a warm and personal welcome for guests
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks
• Conveys the image of the hotel

Professional techniques / Production

• Handles the arrival and departure processes for guests, ensuring they take as little time as possible
• Informs guests about any conditions or formalities during the stay, and hotel services; knows all about ibis special features and promotes the brand and hotel's offer according to the type of clientele: the social area, breakfasts etc
• Handles phone calls and manages the reservation schedule according to brand guidelines: answers quickly and directly with a simple greeting, gives his/her first name during the reservation, uses the customer's name, highlights at least 3 of the brand's features, repeats the key information and ends the call with a friendly phrase.
• Modifies the welcome he/she provides and takes initiatives: may leave the reception itself to talk directly with guests, can offer guests the option of checking out at a time other than on departure
• Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
• Writes a report on activities and incidents that occur during the night
• Ensures that guest documentation at reception and in the lobby is available and up-to-date

Management and administration

• Respects procedures governing invoicing and cash operations
• Is responsible for the reception's cash holdings
• Writes a nightly activity report for hotel management

Hygiene / Personal safety / Environment

• Ensures that the workplace remains clean and tidy
• Applies the hotel's security regulations (in case of fire etc)
• Ensures the safety of property and people (night patrols etc)
• Respects the hotel's commitments to the Environment Charter (saving energy, recycling, sorting waste etc)'

Join ibis budget

Where a small but diversified team , works together with simplicity, conviviality and good sense to service our customers.

For the opportunity to carry out several professions , to multi-task and learn new skills.

And participate in training programmes to help you become a hotel professional.

Desired profile

Skills

Level of Education Others
Areas of study Tourism
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

Main responsibilities:
- Greeting and welcoming guests
- Contributing to guest care and satisfaction
- Registering guests checking in and out
- Being responsible for the reception and taking payments
About you:
- Always with a smile and a warm approach
- Team player
- Eager to learn

Why ibis Budget Cardiff?
First we are a team and we love to work as a team
- Training provided
- Opportunity to progress on merit
- We value diversity and inclusion
- Pay package and benefits
And of course Fun

Apply now, we would love to welcome you in our team!