Night Auditor Title
Birmingham (City and Borough of Birmingham) Sales
Job description
Job Description
The Night Auditor welcomes all guests and takes care of them from arrival through to departure.
The main focus of the job is:
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Audit and balance reports from the day shifts
- Respond to guest enquiries, concerns and complaints as needed
- Answer phones and place reservations
- Run End Of Day computer functions so they are complete by the end of the shift
- Prepare guest bills for next-day checkouts and process reservation cards
- Balance cash drawers and record receipts
.
Work Experience
- Ability to work night shifts
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Previous experience in cash handling
- Flexibility to work 4on - 4off shifts including weekends
Benefits
- Hourly rate: £11.08
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- International Development Opportunities