Offers “Accor”

28 days agoAccor

Night Auditor Title

  • Birmingham (City and Borough of Birmingham)
  • Sales

Job description

Job Description

The Night Auditor welcomes all guests and takes care of them from arrival through to departure.

The main focus of the job is:

  • Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
  • Audit and balance reports from the day shifts
  • Respond to guest enquiries, concerns and complaints as needed
  • Answer phones and place reservations
  • Run End Of Day computer functions so they are complete by the end of the shift
  • Prepare guest bills for next-day checkouts and process reservation cards
  • Balance cash drawers and record receipts

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Work Experience
  • Ability to work night shifts
  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • Previous experience in cash handling
  • Flexibility to work 4on - 4off shifts including weekends


Benefits
  • Hourly rate: £11.08
  • Pension Scheme
  • A Discount Card to be used in Accor Hotels Worldwide
  • Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
  • Training & Development
  • Additional holidays with service
  • International Development Opportunities


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