Night Auditor Part Time

Job description

Key tasks

Are you ready to join a dynamic team?

The salary with Offer is £8.40/ hour + Benefits

We are looking for a talent with the right attitude towards hospitality, happy smiley with the an eye for detail who will ensure our guests and clients have a memorable stay
with us no matter which area of our team you work in. Experience is great – but the right attitude is greater.

Duties include
• Providing a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel;
• Ensuring the highest service standards maximizing guest satisfaction and ensuring the front desk is never left unattended;
• Helping encourage customer loyalty by developing friendly, personalised relationships;
• Finding suitable solutions to meet customers needs depending on the possibilities available at the hotel;
• Carrying out all necessary operations when guests arrive and depart (check-in /checkout);
• Ensuring a sufficient supply of change in the float, exchanging petty cash, foreign exchange and paid outs per policy and ensuring an accurate audit is completed before and after each shift;
• Responding to a wide range of guest requests and promote hotel facilities;
• Serving at the Bar
• 24 Hrs snacks serving
• Managing invoicing payments and cash operations during the day shift;
• Checking the “room report” and keep housekeeping informed of any modifications;
• Passing on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team;
• Taking reservations and business enquiries out of office hours;
• Providing training to the new starters;
• Ensuring that the Le Club standard (enrolment, Le Club check in, Le Club benefits) are followed.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

We are looking for a talent with the right attitude towards hospitality, happy smiley with the an eye for detail who will ensure our guests and clients have a memorable stay
with us no matter which area of our team you work in. Experience is great – but the right attitude is greater.

·  Excel
·  TARS
·  FOLS