Offers “Accor”

Expires soon Accor

Night Auditor - Night Receptionist

  • London (Greater London)
  • Accounting / Management control

Job description

Key tasks

The role of the Night Auditor is to welcome the guests the Mercure London Bridge hotel in line with the Welcome Project - to undertake the arrivals/departures of the guests and provide service in the Breakfast Restaurant whilst ensuring the stay of the guests at the hotel is above their expectations.

Overview of duties
• Welcomes guests who arrive late and takes care of them until their departure
• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
• Is responsible for the hotel once the daytime managers are off duty
• Helps the department meet its quantitative and qualitative targets
• Ensures the safety of property and people
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Makes every effort to meet customers' needs to conclude a sale
• Follows up the administration of reservations very thoroughly, making check-in/out operations easier for the front desk team
• Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer

Benefits fo Working for Accor are as follows:
* Hotel Discounts
* Food & Beverage discounts
* Annual Bonus
* Staff Meals & Uniform
* Bonus Breaks (2 night weekend away twice a year)
* Cycle to Work Scheme
* Eye test Vouchers
* Training & Development

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Fluent)

Essential and optional requirements

* Guest oriented and service minded
* Good listening and analytical skills, attentive
* Dynamic
* Confident speaking skills
* Excellent telephone manner
* Ability to work well under pressure
* Good team player

·  Fidélio
·  TARS
·  Opéra
·  FOLS

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