Night Auditor (Night Receptionist)
London (Greater London) Accounting / Management control
Job description
Key tasks
The role of the Night Auditor is to welcome the guests the Mercure London Bridge hotel in line with the Welcome Project - to undertake the arrivals/departures of the guests and provide service in the Breakfast Restaurant whilst ensuring the stay of the guests at the hotel is above their expectations.
Overview of duties
• Welcomes guests who arrive late and takes care of them until their departure
• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
• Is responsible for the hotel once the daytime managers are off duty
• Helps the department meet its quantitative and qualitative targets
• Ensures the safety of property and people
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Follows up the administration of reservations very thoroughly, making check-in / out operations easier for the front desk team
• Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer
Benefits for Working for Accor are as follows:
* Hotel Discounts
* Food & Beverage discounts
* Annual Bonus
* Staff Meals & Uniform
* Bonus Breaks (2 night weekend away twice a year)
* Cycle to Work Scheme
* Eye test Vouchers
* Training & Development
Mercure and its people
Hotels with individuality, passion for service and committed to quality and guest satisfaction.
Join a team of warm and friendly professionals who will share their love for hospitality.
Desired profile
Skills
Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)
Essential and optional requirements
* Guest oriented and service minded
* Good listening and analytical skills, attentive
* Dynamic
* Confident speaking skills
* Excellent telephone manner
* Ability to work well under pressure
* Good team player
· Access
· Fidélio
· Hotix
· Micros
· TARS
· Opéra
· FOLS