Offers “Accor”

Expires soon Accor

Night Auditor / Night Receptionist

  • City of London (Greater London)
  • Accounting / Management control

Job description

Key tasks

We are looking for an enthusiastic individual to join our Front Office Team as Receptionist during the Night Shift. If you have passion for customer service, we want you in our team!

The candidate will show a good English manner, management skills and provide a high standard of service, good communication skills. High level of motivation, happy to be part of Novotel team.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

You must ensure a smooth operation at Reception, contribute in achieving the highest possible Revenue figures, to motivate colleagues to the highest standards possible. Ensure guests receive the highest level of customer service.

You will work together with the Reception Supervisor to reach all duties and objectives.

Brief summary of tasks:
 -Check daily recommendations according to groups, arrivals, departures and special issues
 -Liase with Reservations regarding arrivals, overbooking, groups, and special issues
 -Organise VIP welcome when necessary
 -Get updated on each shift’s handover
 -Ensure a high quality on the daily basis work (City Ledger, Check-in, Check-out and other daily operations)
 -Make sure you provide excellent service to guests
 -Ensure hotel security and cleanliness of the public areas
 -Assist Shift Leaders in any other duties that may be required to fulfil our objectives
 -Assist the client with their luggage,
-Keep luggage room both tidy and clean at any time
 -Help clients get a taxi
 -Welcome VIPs to their rooms when necessary
 -Maintain any displays (leaflets, magazines, newspapers) tidy and filled

Benefits
• Uniform supplied
• Meal provided during shift
• Accommodation discounts worldwide
• Eligibility for Annual Bonus scheme
• Plus many more Accor Benefits

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