Offers “Accor”

Expires soon Accor

Night Auditor/ Night Porter

  • Auckland (Auckland)
  • Accounting / Management control

Job description

Key tasks

- Cover the Reception desk during the hours of 11.00pm and 7.30am including check in and check out, phones etc.
- Cross check and balance work completed during the day for all outlets on a shift basis.
- Ensure accurate charges for room revenues on a daily basis.
- Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.
- Prepare daily flash report and distribute.
- Take room service orders as required.
- Control after-hours access to the property and maintaining strict security procedures to ensure guest confidentiality and safety.
- Chief Warden of the hotel in emergency situations.
- Supervise night cleaner and night concierge.
- Assisting guests with queries on places of interest, directions, dining options, transport, weather etc
- Transferring, storage and handling of guest luggage and property.
- Parking and retrieving guest cars as part of the property's valet service.
- Cleaning of public and back of house areas as required.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

Desired profile

Skills

Level of Education Associate
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

- Previous experience in a Front Office or similar role, minimum 12 months, 4 – 5 star Hotel environment.
- Demonstrated experience in handling guest complaints.
- Full, clean valid New Zealand manual driver’s license is essential.
- Knowledge of Opera or a similar property management system.
- Understanding of luxury guest expectations and a desire to exceed those expectations
- Ability to work varied shifts, weekends and public holidays
- Excellent attention to detail
- Physically fit and have a can do attitude
- Demonstrated ability to multitask and have a calm demeanour under pressure
- Thorough knowledge of Auckland and surrounding areas, restaurants and activities
- Impeccable grooming & articulate in communication
- Willingness to learn and train other ambassadors
- General Manager licence and first aid certification, preferred.

·  Excel
·  Word
·  Micros
·  Opéra

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