Night Auditor/Duty Manager (4days on 4days off )
Hampshire (Hampshire) Personal services
Job description
Key tasks
Job Description
Overview of duties'
• Welcomes guests who arrive late, Check in and Check out procedures
• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
• Is responsible for the hotel once the daytime managers are off duty
• Provides a warm and personalised welcome to guests
• Handles any guest complaints and/or remarks
• Conveys the hotel image' Professional techniques / Production'
• Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
• Informs guests about the formalities, any special conditions relating to their stay and the services available
• Answer phone calls and respond to guest queries
• Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
• Writes a report on activities and incidents that occur during the night
• Respects the procedures governing invoicing and cash operations
• Is responsible for the reception's cash holdings
• Establishes the closing and nightly activity reports for hotel management '
Start date: ASAP
Job Type: Full-time (10.30pm to 8.30am, 4 days on 4 days off)
Company Benefits:
Meals on duty
Uniform provided
Free two night stay every 6 months in any Accor hotels in UK
Pension Scheme
Staff discount rate world wide
ONLY APPLY IF YOU HAVE VALID UK WORK VISA
Mercure and its people
Hotels with individuality, passion for service and committed to quality and guest satisfaction.
Join a team of warm and friendly professionals who will share their love for hospitality.
Desired profile
Skills
Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English
Essential and optional requirements
· Fidélio
· Opéra