Offers “Accor”

Expires soon Accor

Night Auditor/Duty Manager (4days on 4days off )

  • Hampshire (Hampshire)
  • Personal services

Job description

Key tasks

Job Description

Overview of duties'

• Welcomes guests who arrive late, Check in and Check out procedures

• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures

• Is responsible for the hotel once the daytime managers are off duty

• Provides a warm and personalised welcome to guests

• Handles any guest complaints and/or remarks

• Conveys the hotel image' Professional techniques / Production'

• Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible

• Informs guests about the formalities, any special conditions relating to their stay and the services available

• Answer phone calls and respond to guest queries

• Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)

• Writes a report on activities and incidents that occur during the night

• Respects the procedures governing invoicing and cash operations

• Is responsible for the reception's cash holdings

• Establishes the closing and nightly activity reports for hotel management '

Start date: ASAP

Job Type: Full-time (10.30pm to 8.30am, 4 days on 4 days off)

Company Benefits:

Meals on duty

Uniform provided

Free two night stay every 6 months in any Accor hotels in UK

Pension Scheme

Staff discount rate world wide

ONLY APPLY IF YOU HAVE VALID UK WORK VISA

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Fidélio
·  Opéra

Make every future a success.
  • Job directory
  • Business directory